SERVICE AND WARRANTY
1. The warranty is confined to the first purchaser of the product only and is not transferable.
2. Repairs under warranty period shall be carried out by the company authorized personnel only.
3. For units installed beyond the municipal limits of the jurisdiction of the company's Authorized Service Center, it is responsibility of the purchaser to contact the nearest authorized service center and bring the unit to the authorized service center at purchaser's cost and risk.
4. In case of any damage to the product / misuse detected by the authorized service center personnel, the warranty conditions are not applicable, and repairs will be done subject to availability of parts and on chargeable basis only.
5. In the event of any unforeseen circumstance, and spares not being available, the company’s prevailing depreciation rules will be binding on the purchaser to accept as a commercial solution in lieu of repairs.
6. In the event of the company offering EXTENDED WARRANTY period for any specific product / period, it is the RESPONSIBILITY OF THE PURCHASER to get the warranty card duly registered with the nearest Authorized Service Center of the company within 2 weeks of purchasing under such an offer, at the purchaser’s cost and risk only.
7. Repairs during warranty period shall be carried on "Carry In" basis. Wherein for service the purchaser shall bring the product to the Service Center with whom the set is registered for warranty service. The warranty does not cover cost of transportation of system from place of installation to the Service Center.
THIS WARRANTY IS NOT APPLICABLE IN ANY OF THE FOLLOWING CASES
1. The product is not purchased from saudiahypermarket.com
2. The product purchased is not used according to instructions given in the INSTRUCTION MANUAL, as determined by the authorized service center / company personnel.
3. Defects caused by improper use, as determined by the Authorized Service Center / Company personnel.
4. Warranty shall be void if product has failed under certain conditions/types (example: Waterlogging, misuse etc.)
5. Modification or alterations of any nature made in the circuitry by the purchaser or unauthorized personnel, as determined by the company personnel.
6. Site (premises where the product is kept) conditions that do not confirm to the recommended operating conditions of the machine/unit.
7. The original serial number is removed, obliterated or altered from the product.
8. Defects due to causes beyond control like lightning, abnormal voltage, acts of God or while in transit to service center or to the purchaser's residence.
9. Defects caused by household pets, rats, cockroaches or any other animals or insects.
10. Under no circumstance the company is liable for loss directly or indirectly for any of the following:
a. Third party claims against customer for losses or damages.
b. Loss or damages to records, information or data.
c. Economic consequential damages including lost profits.
d. Customer is advised to take back up for hard disk contents before handing over the unit for repair. The company shall not provide hard disk backup service.
e. In case of repair, hard disk contents may be destroyed, and customer will not be informed in advance. The company shall not be liable for any data, records or program lost due to repair.
11. Warranty does not cover any third-party software, settings, content, data or links, whether included/'- Downloaded in product.