TERMS AND CONDITIONS

This website is operated by Saudiahypermarket.com (Saudiahypermarket.com). Throughout the site, the terms “we”, “us” and “us” refer to Saudiahypermarket.com

Saudiahypermarket.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website.

1. BASIS OF USE OF THE SAUDIA HYPERMARKET SITE

1.1 By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

1.2 Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of, or access to the website following the posting of any changes constitutes your acceptance of those changes.

2. REGISTRATION

2.1 To register on the saudiahypermarket.com site you must be over eighteen years of age.

2.2 You must ensure that the details provided by you on registration or at any other time are correct and complete.

3. AMENDMENTS

We may update these Terms and Conditions at any time by revising details of this page. We recommend that you visit this page every now and then to see the changes made, as they are binding on you whenever you choose to continue purchasing products in our stores and the saudiahypermarket.com online shop, and if you continue to use the site.

3. PASSWORD AND SECURITY

3.1 When you register to use the saudiahypermarket.com site you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us by contacting customer services immediately.

3.2 If saudiahypermarket.com has reason to believe that there is likely to be a breach of security or misuse of the saudiahypermarket.com, we may require you to change your password or we may suspend your account in accordance with paragraph 15 below.

 

4. INTELLECTUAL PROPERTY

4.1 The content of saudiahypermarket.com site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the saudiahypermarket.com site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the saudiahypermarket.com site without written permission from saudiahypermarket.com.

4.2 No licence is granted to you in these Terms and Conditions to use any trademark of Saudia stores and saudiahypermarket.com, or its affiliated companies.

5. LIMITATIONS

5.1 You may not use the saudiahypermarket.com site for any of the purposes set out below (this includes any use by you of the Community sites

Gaining unauthorised access to other computer systems

Interfering with any other person's use or enjoyment of the saudiahypermarket.com

Interfering or disrupting networks or websites connected to the saudiahypermarket.com site

Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

Transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or “spam”

Impersonating another person

Referring to specific website addresses outside of the saudiahypermarket.com site

Advertising.

5.2 saudiahypermarket.com reserves the right to refuse to post material on the saudiahypermarket.com site or to remove material already posted on the saudiahypermarket.com site. You must not try to re-post material that saudiahypermarket.com, has refused to post on the saudiahypermarket.com site or has previously been removed from the saudiahypermarket.com site.

5.3 You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us arising out or in connection with:

Any claim by any third party that the use of the saudiahypermarket.com site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice; and

Any claim by any third party that the use of the saudiahypermarket.com site by you infringes that third party's copyright or other intellectual property rights of whatever nature.

5.4 By submitting material you are granting saudiahypermarket.com a perpetual, royalty-free, non-exclusive licence to reproduce, modify, translate, make available, distribute and sublicense the material in whole or in part and in any form.

 

6. AVAILABILITY OF THE SAUDIA HYPERMARKET SITE

6.1 saudiahypermarket.com aims to offer a fault-free service. However, if a fault occurs in the service you should report it to the customer services or by email at info@saudiagroup.com and we will attempt to correct the fault as soon as we reasonably can.

6.2 saudiahypermarket.com site may occasionally restrict access to the site to allow for repairs, maintenance or the introduction of new facilities or services.

6.3. Some purchases made on the saudiahypermarket.com site will also be governed by specific product terms – If you are unsure about anything related to purchasing of any product please contact customer services for further assistance.

7. DESCRIPTIONS AND PRICES OF PRODUCTS

7.1 We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions, product images are for representation purposes only and may vary slightly from the actual product. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services. Descriptions/performances of products stated against each are based on the catalogue and technical literature printed by the manufacturers/agent. Therefore, the write up provided against each product is not that of saudiahypermarket.com and subject to change without prior notice.

7.2 Price may sometimes differ between Saudia Hypermarket Stores and saudiahypermarket.com; you will be charged the price on the saudiahypermarket.com upon use of this site. We are under no obligation to honour any in-store price or promotion in the event that it differs from those on the saudiahypermarket.com site.

7.3 If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy in paragraphs 16 & 17 below.

7.4 The payment may be processed prior to saudiahypermarket.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.

7.5 The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.

8. AVAILABILITY

8.1 All products advertised are subject to availability or while stocks last (as may be applicable).

8.2 We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.

8.3 In the interests of all our customers, we may place restrictions on bulk buying of some products. saudiahypermarket.com reserves the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address. saudiahypermarket.com will provide notification to the customer should such limits be applied.

9. ACCEPTANCE OF ORDERS

9.1 Your order is an offer to buy from us. We will send you an order acknowledgement email detailing the products you have ordered.

9.2 Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you of the order acknowledgment. At this point, a contract will be made between us for you to buy and for us to sell the products that you have ordered from us.

9.3 After the time the contract is made, you cannot amend your order (but please see your right to cancel an order in paragraph 12 below).

9.4 At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy in paragraphs 13 below.

10. DELIVERIES

10.1 Delivery will be made to the address specified when you complete the order. At point of delivery, identity verification of the Consignee by sighting either an original labour card, passport, driving license, Qatar ID to support consignee verification, will be required by our courier partners.

10.2 Please note that we do not do international shipping.

10.3 We use a variety of delivery methods, depending on the size of the product you order. Some products are delivered directly by our supplier and the supplier will contact you to arrange delivery.

10.4 Whilst we make considerable effort to deliver all your products within 48 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. Supplier delivered products for areas outside of main city limits that are classed as remote or semi remote may take up to 5 working days dependant on supplier schedules. (Contact Customer Support if further information is required)

10.5 Before ordering online you should check the following:

The item will fit through the doors.

The item will fit the exact space allocated in your house.

There is a clear path between the road and your front door.

If you live in an apartment, the lift is adequate to take delivery in size and weight.

If there are any access difficulties, please inform us in advance, on the day you should ensure that:

There is a clear path to your house.

Your floors are covered to prevent scuffing.

Any delicate objects are put in a safe place.

11. CANCELLING YOUR ORDER IF YOU CHANGE YOUR MIND

11.1 If you the customer cancel the order, saudiahypermarket.com shall cancel the order as per your request. However, the online transaction charges will not be refunded. The cost of delivering and re-picking charges will apply if the product has been shipped. saudiahypermarket.com will not be able to cancel orders that have already been shipped. saudiahypermarket.com has the full right to demonstrate whether an order has been shipped or not. The customer agrees not to dispute the decision made by saudiahypermarket.com and accept saudiahypermarket.com decision regarding the cancellation.

11.2 For details of how to cancel your order please visit our returns and refunds page

12. FAULTY PRODUCTS

If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement product. Please visit our returns and refunds for details of how to return them and details of our replacement and refund policy.

13. REFUNDS ON saudiahypermarket.com SITE

If you are entitled to a refund, we will refund you according to the following criteria:

13.1 saudiahypermarket.com is unable to procure products: a reasonable time of 7-10 days from the date of authorization has to be given.

13.2 Products are not working upon delivery.

13.3 Products are lost in deliveries.

13.4 Product cannot be repaired.

13.5 Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.

13.6 Refund settlement will only be affected once the bank has refunded the money, which is the next billing cycle from the date of application of refund.

13.7 saudiahypermarket.com will refund the delivery charge in full if you return all products of your order at the same time. If you choose to keep some of the products, we may retain the balance of the delivery charge that applies to the products you keep.

13.8 Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.

13.9 We provide 7 Days money back guarantee if you change your mind, provided that the merchandise is as new, in a re-sellable condition and the consumables ( cartridges, blank tapes, CD’s or DVD’s) and accessories ( cables, chargers, batteries...) are still sealed, refund can be granted upon approval of saudiahypermarket.com within 7 days after delivery. (Exceptions apply). However, the normal delivery or supplier delivery charge as well as card transaction charges will be charged back as well as any additional charges incurred by courier collection.

PLEASE REMEMBER THE FOLLOWING POINTS:

  1. The item(s) should be in its original and unopened packaging, along with the corresponding original order confirmation, delivery note, accessories and free gifts.

  2. In case the customer needs to make a refund to an item, refund to be made by the customer at the nearest Saudiahypermarket store, after a confirmation from our after-sale team of receiving the item.

  3. In case the customer paid by credit card, refund will be on the same credit card. (For Credit card It takes 3 working days to process it from our side and then it will be credited back to your card according to your bank timing. For Debit card, a refund will be in cash.)

  4. In case the customer paid in cash or Debit card (NAPS), refund will be in cash.

  5. In case of customer lost his invoice during the 7 days, he can ask for a copy from our after-sale team or contact us on +974 50759670, and the copy of the invoice will be sent by mail to the customer.

  6. For further information, please do not hesitate to contact us. We’ll be happy to serve you.

14. PAYMENTS AND CARDS

14.1 Payment for your products will be taken at the time you place your order. Payments are done via Q-pay operating on a professional third-party Q-pay payment gateway.

14.2 Your credit/debit card details will be encrypted to the highest standard and held on the Q-pay payment gateway, secure from hackers.

14.3 When ordering from the saudiahypermarket.com, we accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology, for example a 7.0 version or higher of Internet Explorer, version 3.5 or higher of Firefox, Chrome version 10 or higher and Safari version 5 of higher. This means that you cannot inadvertently place an order through an unsecured connection.

14.4 All customers will be charged in local currency relating to the country of order. If a foreign currency credit card is used, then any differences between approximation in any foreign currency and actual billing price on the customer’s card bill statement is probably attributable to different credit card companies charging different exchange rates.

15. RIGHT TO SUSPEND OR CLOSE YOUR ACCOUNT

15.1 We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You will not be able to order products on the saudiahypermarket.com site if your account is suspended or closed.

16. OUR RESPONSIBILITY TO YOU

16.1 The saudiahypermarket.com site is provided by saudia Hypermarket WLL without any warranties or guarantees.

16.2 The saudiahypermarket.com site may provide content from other internet sites or resources and while saudiahypermarket.com tries to ensure that material included on the saudiahypermarket.com site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. saudiahypermarket.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems, you may experience with the saudiahypermarket.com site. If saudiahypermarket.com is informed of any inaccuracies in the material on the saudiahypermarket.com site, we will attempt to correct the inaccuracies as soon as we reasonably can.

16.3 In particular, we disclaim all liabilities in connection with the following:

- Incompatibility of the saudiahypermarket.com site with any of your equipment, software or telecommunications links; and

- Technical problems including errors or interruptions of the saudiahypermarket.com site.

16.4 If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use the saudiahypermarket.com site.

16.5 Because we sell products for personal use only, our responsibility to you shall not include any business losses, such as lost data, lost profits, lost sales or business interruption.

17. MISCELLANEOUS

17.1 You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

17.2 If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms and Conditions.

17.3 Neither party shall be responsible for any breach of these Terms and Conditions, caused by circumstances beyond that party's control.

17.4 Except as expressly set out in these Terms and Conditions, all use of your personal information will be made in accordance with our Privacy and Cookies Policy.

18. CUSTOMER SERVICES

If you have any queries about online matters, please contact us online info@saudiagroup.com or contact us on +974 50759670

19 SHIPPING AND HANDLING RATES

Shipping rates vary according to the total value of your order and according to the type of product,

  1. The minimum purchase will be 100-QAR for Food and Non-Food.

  2. Any purchase through www.saudiahypermarket.com related to Food and Non-Food consumable & small items will be entitled to delivery fees of 10 QAR for orders value between 100 to 500QAR.

  3. Any purchase through saudiahypermarket.com related to Food and Non-Food consumable & small items will be entitled to free delivery fees for orders above 500QAR.

  4. Delivery of Electronics inside Doha (TV & appliances) big items is FREE OF CHARGE if your order value exceeds 500QAR

20: WEIGHT VARIANCE OF PERISHABLE ITEM

As we sell perishable items for which the weight is variable, the actual price is not known until we have prepared and weighed your order. Your invoice amount will be slightly increased or decreased up to 10% of the estimated cost of the scalable items. Upon delivery, if the final invoice amount is decreased from your ordered invoice, we automatically refund you with the difference between the order and actual cost. You pay exactly for what you get!

 

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